OUR CANCELLATION/RETURN POLICY

We do not issue refunds for missed classes. We will however, provide a credit which can be used towards another class when a 48 hour notice is provided. Please be mindful that there are absolutely no exceptions.  

Faema Culinary Academy can cancel a class due to insufficient enrollment with a minimum of 2 days prior notice. We reserve the right to alter the course or change the instructor if necessary.

 

PAYMENT & GIFT CARDS

Upon registration, full payment is required. If paying with a Gift Certificate please present it at the beginning of the class.  Faema Culinary Academy is not responsible for loss, theft or damage of gift certificates. Gift certificates can not be redeemed for cash. 

 

 

TERMS OF SERVICE:

  • Places are booked on a first-come-first-served basis upon receipt of payment confirmation

  • On booking and paying for a class(es) you will receive a booking and payment confirmation by email

  • Confirmed bookings are not eligible for refunds or cancellations under any circumstances

  • If you cannot attend a class you may send someone else in your place. Please let us know the name of the attendee in advance of the class

  • You may transfer to an alternative class if you give us  2 days notice

  • Please notify us of any change in the contact details provided as these will be used by Faema Culinary Academy for all correspondence

  • Occasionally we may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed. In such a case we will notify all confirmed attendees as soon as possible and offer to transfer to another class or issue a full refund

  • Please let us know if you have any food allergies

 

 

PRIVACY POLICY:

Our information

When you purchase a workshop or product via our website, we record your name, address, contact details, product purchased and in the case of workshops, any dietary requirements.

 

How we use your data

Email:
If you book on to a workshop with Faema Culinary Academy, you consent to be contacted about your booking via the email address provided.
We will email you at the time of booking with confirmation of your order. We will also email a few days before the workshop as a reminder. We will not use your email address for marketing.

Newsletter:
When you access the Faema Culinary Academy website, you have the option to be added on to our Newsletter which details workshops, events and other Cooking school news. You are free to unsubscribe at any time.

Telephone:
At the time of booking we request your telephone number.
We will only call you if we have a query about your booking or need to let you know about any change in circumstances such as tutor illness, extreme weather, or workshop cancellation.

Address:
This data is used for statistical purposes to analyse where workshop attendees are travelling from.  It is also useful to know where attendees live in order to provide appropriate directions and, in extreme weather conditions, to assess whether the course should go ahead or not.  We do not do anything else with this data.

Dietary Requirements:
We use this information to provide you with suitable ingredients for your workshop.

Legal basis for information processing

Our legal basis for processing your information is to fulfill a contract and legitimate interests.

Information sharing

Under no circumstances will any of your information be shared with anyone outside of Faema Culinary Academy.

Security

We are committed to ensuring your information is secure.  In  order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information.

Your access rights

Under the Faema Culinary Academy you are entitled to know what information we are storing about you and to ask us to modify or delete it. If you would rather we did not keep your information after you have attended your workshop or purchased your product, please email us at events@faema.ca and your personal information will be removed from our database.  Any non-identifiable information such as workshop title, date and fees paid, will be retained for statistical purposes.   If you would like to see a copy of your data or require your data to be updated, please also contact us using the details below.  Please allow 5 working days for your request to be completed.

Cookies

A cookie is a very small text file placed on your computer’s hard drive (by the website server) when you visit certain web pages. It is associated with the computer you use, not you personally, and it cannot deliver viruses. Faema Culinary Academy website uses some cookies. For example, cookies are used to save you time filling in certain forms, by automatically entering some details for you. (if you want to change any details which are automatically inserted, you can simply type over any text). If you disable the use of cookies in your browser, we cannot guarantee that all or parts of the site will work.

Google Analytics

Our website server automatically records information that your browser sends whenever you visit a page on our website, such as your IP address, details of the web browser and operating system that you are using, the date and time of your request, the specific page requested and how you arrived at that page (e,g the search term used to find the page).  This is statistical data about our users’ browsing action and does not identify any individual.  We do not make any attempt to identify who is visiting our website.

Financial security

All Faema Culinary Academy School forms which request credit card or bank details use the SSL (secure sockets layer) protocol for encryption. Most browsers (including current versions of Microsoft Explorer and Netscape Navigator) support SSL.

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect and how we use it. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on August 22, 2018

 

RELEASE OF LIABILITY:

When participating in a Faema Culinary Academy class/dinner/event, where by the student/participant will be around or using sharp and potentially dangerous tools suitable to a kitchen environment, the student releases, Faema Culinary Academy and its employees from any and all liability of any kind for any damage or injury incurred while attending or visiting Faema Culinary Academy . The student/participant understands these terms and conditions and accepts the inherent risks of a kitchen environment when they make a full payment for a scheduled class/dinner/event.